Privacy Policy

Effective Date: [8/3/2025]

At My Wool Affair, your privacy is our priority. We are committed to protecting your personal information and ensuring transparency about how we collect, use, and store it.

1. Information We Collect
We may collect the following information when you visit or purchase from our site:
- Name, email address, phone number
- Billing and shipping addresses
- Payment information (processed securely via third-party platforms)
- Browsing behavior on our website (cookies and analytics)

We only collect data necessary to:
- Process your orders
- Improve user experience
- Send order confirmations, updates, and special promotions (if subscribed)

2. How We Use Your Information
Your data helps us:
- Fulfill your purchases and provide customer support
- Send you order updates and marketing offers (with your consent)
- Understand how users interact with our website to improve functionality

We never sell, rent, or share your personal information with third parties except as required to process your orders or by law.

3. Payment Security
All transactions are processed through secure, PCI-compliant payment gateways (e.g., PayFast, PayPal). We do not store your full card information on our servers.

4. Cookies & Tracking
We use cookies to:
- Remember your preferences
- Provide faster site performance
- Track visitor behavior using Google Analytics

You can disable cookies via your browser settings. However, some features of the site may not function properly.

5. Email Communication
You may receive emails from us related to your orders, support queries, or newsletters. You can unsubscribe at any time using the link provided in the email footer.

6. Data Retention
We retain your information only as long as necessary to provide you with services or comply with legal obligations.

7. Your Rights
You have the right to:
- Access the personal data we hold about you
- Request correction or deletion of your information
- Withdraw consent for marketing communications

To make a request, contact us at:
nadine@mywoolaffair.co.za

8. Third-Party Links
Our website may contain links to external websites. We are not responsible for their privacy practices. Please review their policies separately.

9. Changes to This Policy
We may update this Privacy Policy from time to time. Updates will be posted on this page with a revised “Effective Date.”

Have questions?
Contact us directly:
nadine@mywoolaffair.co.za
61 Retief Street, Potchefstroom | 75 Breë Street, Parys