Terms & Conditions

Effective Date: [8/3/2025]

Welcome to My Wool Affair! By accessing or using our website (https://www.mywoolaffair.co.za), you agree to be bound by the following terms and conditions. Please read them carefully.

1. Acceptance of Terms
By placing an order, using our services, or browsing the website, you agree to be legally bound by these Terms & Conditions. If you do not accept these terms, please refrain from using our site.

2. Products & Availability
- We strive to ensure that all product descriptions, images, and pricing are accurate and up-to-date.
- All items are subject to availability. If a product becomes unavailable after you place an order, we will contact you promptly with alternatives or a refund.
- Handmade and natural products may vary slightly in color, texture, or appearance.

3. Orders & Payments
- Orders must be paid in full before shipping or collection.
- We accept secure online payments through [list payment gateways if needed, e.g., PayFast, EFT].
- My Wool Affair reserves the right to cancel any order for any reason, including errors in pricing, fraud suspicion, or stock limitations.

4. Pricing
- All prices are listed in South African Rand (ZAR) and include VAT where applicable.
- We reserve the right to change prices without notice.
- Promotional offers are valid for limited periods and cannot be combined unless stated otherwise.

5. Shipping & Delivery
- Shipping terms are outlined in our Shipping Policy.
- We are not liable for delays caused by couriers, customs, or incorrect shipping information provided by the customer.

6. Returns & Refunds
- Please refer to our Refund Policy for full return and exchange terms.
- Return shipping is the responsibility of the customer unless the item was received damaged or defective.

7. Intellectual Property
- All content, images, and branding on this website are the property of My Wool Affair.
- You may not copy, reproduce, or use any content without our express written permission.

8. Privacy & Security
- We take your privacy seriously. Please refer to our Privacy Policy for details on how we handle your data.
- We use secure SSL encryption and reputable payment processors to protect your information.

9. User Conduct
By using this website, you agree not to:
- Violate any applicable laws or regulations
- Use the site to transmit harmful or misleading information
- Attempt to gain unauthorized access to our servers or systems

10. Limitation of Liability
- My Wool Affair shall not be liable for any indirect, incidental, or consequential damages resulting from the use or inability to use our website or services.
- Our maximum liability is limited to the total amount paid by the customer for the purchased products.

11. Changes to Terms
We reserve the right to update or modify these Terms at any time. Any changes will be posted on this page with an updated effective date.

12. Contact Us
If you have any questions regarding these Terms & Conditions, please contact:
nadine@mywoolaffair.co.za
082 788 7574